Working as a ServiceNow Architect - architecting, designing, and implementing enterprise solutions that enhance productivity and user experiences through intelligent automation and platform innovation.
// MODULE_02 - FITNESS
Chasing the hybrid athlete
Gymnastics rings, calisthenics progressions, and long runs - all in pursuit of being strong, mobile, and enduring at once. The wannabe hybrid athlete life. Every milestone, PR, and painful leg day gets documented on Instagram - follow along for the unfiltered journey.
Passionately self-hosting since late 2019 - a journey sparked by close friend KayG. Countless reinstalls, sleepless nights in the terminal, and the pure triumph of getting Nextcloud running for the first time. The world wide web is a vast resource for learning.
Translate fuzzy business asks into clean, scalable ServiceNow designs. Spec out data models, integration flows, and governance patterns before a single line of script is written - so the platform stays maintainable three upgrades from now.
IMPLEMENTATION
Shipping production-grade modules
Hands-on delivery across the full ServiceNow platform - core modules, custom scoped apps, automation, integrations, and modern UI. Built to last, documented to be handed off.
AUTOMATION & AI
Now Assist & intelligent workflows
My focus is helping organisations realise the full value of AI in their operations - weaving intelligent capabilities into day-to-day service experiences and combining them with deterministic automation where predictability is critical.
INTEGRATIONS
Wiring the enterprise together
REST, SOAP, MID Servers, IntegrationHub spokes, event-driven patterns. Connecting ServiceNow to identity providers, CMDB sources, ERP and HR systems, monitoring stacks - the plumbing that makes the platform useful.
GOVERNANCE
Keeping the platform healthy
Instance hygiene, update set discipline, performance tuning, technical debt audits. Reviewing code, challenging customizations, advocating for out-of-box wherever possible.
ENABLEMENT
Growing the team
Mentoring developers and BAs, running architecture reviews, writing internal playbooks, and building the kind of documentation that survives people rotating off projects. Good systems outlive their builders.
// day-to-day.log
QUALIFYPartnering with sales teams to assess opportunities, scope feasibility, and shape deals that are deliverable - not just winnable.
DISCOVERRunning structured discovery sessions with business and IT stakeholders to surface real pain points behind the stated requirements.
DEMOBuilding tailored demos and proofs of value that speak to the customer's world — their industry language, their processes, their data shapes.
ADVISEActing as a trusted advisor to CxOs, process owners, and platform teams - translating between business outcomes and technical reality.
SHAPEDefining solution blueprints, effort estimates, and delivery roadmaps that hold up under scrutiny from procurement, architecture, and finance.
ALIGNFacilitating workshops across conflicting stakeholder groups to drive consensus on scope, priorities, and trade-offs.
INFLUENCEManaging executive relationships through steering committees, QBRs, and escalation paths - keeping sponsors bought in beyond go-live.
HANDOVERBridging pre-sales to delivery with clean solution documentation, so build teams inherit context instead of chasing it.